The Power to Build Show

Author: Constellation HomeBuilder Systems

Join us as we discuss the power of technology to drive one of our most impactful industries - homebuilding. You'll get great interviews, in-depth discussions, and insights into the best tools available for builders to create great experiences and even better homes for their buyers.
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Language: en

Genres: News, Tech News

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Building Loyalty: Danielle Feidler on Elevating Customer Experience in Homebuilding
Tuesday, 16 September, 2025

In this episode of The Power to Build Show, Bryan and Marco sit down with Danielle Feidler, Principal at Fired Up Culture, to explore how builders can elevate customer experience in today’s market. Topics include:CX Strategy – Building trust, advocacy, and loyalty through cultureCommunication – Managing expectations and proactive engagementTactics – Low-cost, high-impact ways to improve CX across teamsTechnology – CRM, surveys, portals, and AI for smarter serviceScaling CX – When and how to launch customer experience programsFuture Outlook – Why CX is becoming a strategic must-have for builders