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Fitness Industry Innovation PodcastAuthor: ABC Financial
The Fitness Industry Innovation Podcast For Health Club, Gym, and Fitness Studio Operators, Owners and Professionals. Host Kelly Card brings you interviews with leading global influencers who are at the intersection of fitness, innovation, technology, and operating best practices in the ever-changing, growing, and evolving fitness industry. You'll gain understanding, insights, ideas, and the tools you need to stay connected to what matters most for your business, career, and future in the fitness industry. Language: en Genres: Business, Fitness, Health & Fitness, Investing Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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Defining Member Experience Part 3: Chelsea Perkins of Club Fitness
Episode 23
Wednesday, 11 March, 2020
Welcome to Part 3 of our series on defining the member experience for gyms. Joining our podcast is Chelsea Perkins, Executive Office Manager, and Director of Administration at Club Fitness. In this podcast you'll hear about back office processes and flexibility, all while keeping the human-to-human connection element at the forefront of member experience. Key Takeaways: [0:50] Kelly introduces her guest for this episode - Chelsea Perkins [2:40] Chelsea shares some of her personal journey in the fitness industry and how things have evolved to meet experience demands on the modern day fitness consumer [5:06] Chelsea shares what her and her team do in the back office to create a better member experience [11:34] Chelsea talks about the importance of flexibility and how that brings about a better member experience in Club Fitness [13:38] Chelsea provides an example of how passion and flexibility directly impacted a member's experience in Club Fitness [15:54] How does member experience lay into the theme of Club Fitness: "celebrating the uniqueness of every body"? [17:56] What is the future of member experience at Club Fitness? Chelsea explains. [20:01] Kelly and Chelsea close out Mentioned in this Episode: ABC Financial Services Kelly Card Chelsea Perkins Club Fitness
