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Designing for HealthAuthor: Craig Joseph MD, FAAP, FAMIA
Designing for Health is a podcast for healthcare leaders and builders who want practical, real-world ways to improve care through better design. Each episode explores how teams can design safer workflows, smarter digital experiences, and more human-centered services across clinical operations, patient experience, data, and health IT. Expect candid conversations with clinicians, operators, technologists, and designers, plus clear takeaways you can use to reduce friction, strengthen adoption, and deliver measurable impact. Language: en-us Genres: Business, Health & Fitness, Management, Medicine Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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What Healthcare Gets Wrong About Learning with Matt Hays, Ph.D.
Episode 1
Tuesday, 15 September, 2026
Craig Joseph, MD is joined by Matt Hays, Ph.D., a learning scientist and cognitive science expert at Amplifire, to explore what decades of research reveal about how people really learn, retain information, and apply it in the real world. Drawing from evidence-based learning science, Matt challenges common assumptions about training, feedback, and knowledge retention, especially in healthcare environments where performance and patient safety matter most. They also discuss desirable difficulties, confidence-based learning, delayed feedback, spaced repetition, and why traditional classroom training often fails to create lasting behavior change. The conversation also examines the role of AI as a performance support tool, the difference between learning and doing, and practical strategies healthcare organizations can use to improve training outcomes and reduce errors.Show Notes: [00:00] Intros [02:42] Why attendance doesn't equal learning [05:29] The Power of Desirable Difficulties [10:50] Why Delayed Feedback Improves Performance [15:13] Confidence-Based Learning and Hidden Knowledge Gaps [20:51] Designing Better Healthcare Training Programs [24:27] Applying Learning Science to EHR Training [30:07] AI, Performance Support, and the Future of Learning [37:51] Matt’s favorite well-designed thing [40:22] Outros For a full transcript, click here
