Better by Great Place To Work

Author: Great Place to Work

Better is a podcast series from Great Place to Work, the global authority on workplace culture. Each episode offers tips, strategy, and advice from experts and executives who strive to make their workplace culture a top priority because they know its ultimately better for their people, better for business, and better for the world. Learn more at greatplacetowork.com
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Genesys' Eva Majercsik on Why Empathy Is a Leadership Superpower in the AI Era
Episode 20
Tuesday, 13 October, 2026

Eva Majercsik believes empathy is often misunderstood. In this episode of the Better podcast, the chief people officer at Genesys explains why empathy isn't about being nice. It's about listening to understand, creating better experiences for employees and customers, and making better business decisions. She shares how Genesys has operationalized empathy across the company, why culture plays a critical role in AI adoption, and why the future of work will require human skills like curiosity, adaptability, and active listening more than ever. Don’t miss the workplace performance event of the year! Enter the code "BETTER" and save 10% off registration for the Great Place To Work For All Summit: Registration For All Summit 2027 | Great Place To Work® Subscribe to the Great Place To Work LinkedIn newsletter. Learn more about Great Place To Work, your trusted partner in workplace intelligence. For a transcript of this episode, visit Genesys' Eva Majercsik on Why Empathy Is a Leadership Superpower in the AI Era | Great Place To Work®

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