SimpleBiz360 Podcast

Author: Jeffrey Mason

The SimpleBiz360 Podcast focuses on inspiring continuous improvement. Our content features "One Minute One Question" shorts, interviews, and monologues designed to ignite contemplation, and action. 
Be a guest on this podcast

Language: en-us

Genres: Arts, Books, Business, Entrepreneurship

Contact email: Get it

Feed URL: Get it

iTunes ID: Get it

Get all podcast data

Listen Now...

Are you making decisions based on your perception, or the customer perception? OMOQ #131
Episode 131
Wednesday, 21 January, 2026

Sadly, customer perception molds customer reality. This reality may not be true, but to the customer, it is their reality. If companies want to create better customer experiences, it behooves the company to understand the various realities customers are seeing, feeling and receiving. If you have never jumped into the customer shoes to experience your product/service, now might be the perfect time to do so. While your at it, get behind their keyboard, wear their glasses, and sit in their chair. You will quickly learn that customers see our companies differently than we imagine.Support the show