CX RIOT RADIO Author: David Powers CX Riot Radio is the blue-collar CX podcast for dispatchers, CSRs, and field techs who dont have time for buzzwords. Duct-taped headsets. Real talk. No fluff. Just call center grit, trade industry truth, and leadership without the corporate gloss. Be a guest on this podcast Language: en Genres: Business, Marketing Contact email: Get it Feed URL: Get it iTunes ID: Get it Trailer: Get all podcast data

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Structure, Not Scripts
Wednesday, 1 April, 2026

On this episode of CX Riot Radio, we talk about why your agents shouldn't memorize scripts, but know the WHY behind the intent of the scripts. Some parts of your scripts SHOULD be verbatim; your greeting, your closing, any legal verbiage or coupon details, sure. But other aspects need to be fluid so you don't sound like robots in a dumpster fire. Join Dave and Suz as they tackle this issue and go through the Call Path. Website: https://cxriotradio.com/Suz's Site: https://suzexe.netlify.app/Here's the LinkTree: https://linktr.ee/caffcx

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