 |
Customer Success TalksAuthor: Real Challenges, Experts Advice
Welcome to Customer Success Talks: Real Challenges, Expert Advice the podcast for everyone passionate about CS! Whether you're transitioning into CS or a CSM with around three years of experience, this podcast is here for you. Our discussions tackle day-to-day CSM challenges in a practical way, ensuring value for everyone. Hosted by Bayron Toruno, a true CS enthusiast, each episode features in-depth conversations with industry experts, real-life stories, and actionable advice. Join us and be part of our community, where we grow and succeed together! Language: en Genres: Business, Management Contact email: Get it Feed URL: Get it iTunes ID: Get it |
Listen Now...
No Management Experience? Here's what hiring managers are looking for
Wednesday, 6 May, 2026
Getting your first Customer Success leadership role can feel impossible.Most job descriptions ask for 3–5 years of management experience…but how do you get that experience if no one gives you the first opportunity?In this episode, I sit down with Bhumika Arora to break down how Customer Success Managers can position themselves for their first leadership role — even without the title.This episode is the final part of the series: "Becoming a CS Leader for the First Time."We cover the real strategies that hiring managers look for, including:- The difference between management and leadership- Why job descriptions ask for 3–5 years of experience- How to prove leadership without being a manager yet- How to position your CV and LinkedIn for leadership roles- The importance of mentoring, influence, and visibility inside your company- How to show business and revenue impact as a CSM- A 1-year roadmap to becoming a Customer Success leaderWant to learn more about Ruffday? https://www.linkedin.com/company/ruffday/posts/?feedView=allConnect with Us:Bhumika Arora- https://www.linkedin.com/in/arorabhumika/Bayron Toruno - https://www.linkedin.com/in/bayron-toru%C3%B1o-solano-3a9408113/Follow us on:Instagram - https://www.instagram.com/cstalkspodcast/Tik-Tok @customer.success6Explore Our Podcast Website - https://cstalkspodcast.com/
