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Planet of the Agents Insurance PodcastThe Ultimate Insurance Agents podcast for the property and casualty insurance industry. Author: Dave Baker
The Ultimate Insurance Agents podcast for the property and casualty insurance industry. Grow your agency, retain clients, compete in the modern world. Language: en Genres: Business, Careers, Marketing Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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Why are people calling on the phone more than in the past?
Episode 80
Tuesday, 21 October, 2025
Why Clients Are Calling Insurance Agents Again instead of just sending emails and text messages? What is going on at you insurance agency. In this episode, we break down a surprising shift happening across the insurance industry: clients are picking up the phone again. After years of relying on email, portals, and text messages, more customers are calling their insurance agents directly—and the trend is stronger than ever.We explore the forces behind this change, including rising insurance complexity, digital communication fatigue, increasing anxiety around renewals, and the renewed desire for human expertise. If your agency’s phone is suddenly ringing nonstop, you're not imagining it. Something real is happening.-- Get access to templates, scripts, ready-made marketing and email on https://www.theagentspot.com/join - Discount code PLANETIn This Episode, You’ll Learn:Why digital fatigue is driving people back to voice communicationHow rising premiums, new exclusions, and carrier pullouts are increasing client anxietyThe role of trust and emotional reassurance in today’s insurance landscapeWhy email and text communication are failing more oftenHow AI and automation are influencing client expectationsThe demographic shift affecting communication preferencesWhat agencies can do to adapt to this trend—and reduce bottlenecksWho This Episode Is For:Insurance agency owners, producers, CSRs, brokers, and anyone looking to understand current client behavior and improve service workflows.-- Contact me and learn more at https://planetoftheagents.com/
