Frictionless Innkeeper Podcast

Author: Steve Short

Interesting interviews with innkeepers and lodging experts, aimed to improve the challenging life of the independent innkeeper and lodging professional.
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Language: en

Genres: Business, Management

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097: Creating a Unique Identity for Your Inn
Episode 97
Monday, 5 October, 2026

Finding ways to differentiate your property can help turn an inn from simply a place to stay into a destination. Bruce and Emily Haupt, owners of The Landgrove Inn, Restaurant & Studio, share how they are bringing fresh ideas to a historic Vermont inn. They discuss modernizing operations, expanding its successful art program, and using unique experiences and partnerships to drive demand and differentiate the property. We are very thankful to Bruce and Emily for sharing their insights with us. You can learn more about The Landgrove Inn, Restaurant & Studio at thelandgrove.com. Our podcast is presented by the Frictionless Guest App, the digital concierge that helps your guests live like locals. To learn more, visit frictionlessguest.com.