A Legal High with Graham Seldon

Author: Graham Seldon

Welcome to A Legal High podcast. In this series, host, Graham Seldon, interviews experts for their big picture views on what's happening in the legal industry. Graham and his guests discuss the opportunities and challenges facing business development, marketing and communications professionals who work in law firms.
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Language: en

Genres: Business, Careers, Marketing

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The Law Firm CX Factor
Episode 7
Sunday, 21 June, 2020

Welcome back to A Legal High. In this episode host, Graham Seldon, is joined by George Beaton and Jon Huxley, who give their insights on CX for legal firms including: The four phases of CX How clients are happy to pay more for a great client experience The top 3 drivers of client satisfaction The role BD & M play in bringing the client voice back to the firm Most importantly, how to make good CX simple