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The Frankie FamilyAuthor: Frankie Salon
Most Salons are mediocre at best, some are good, but very few are elite, profitable and sustainable businesses. Anyone can open a Salon, the difficult part is keeping it open! What sets us apart? You're about to find out! Welcome to the Frankie Family. If you're looking at starting or already own a Salon Business, we're here to help you on the journey. We believe every Salon has the ingredients for success! In this podcast, we're going to provide you with the recipe. It's up to you to learn how to cook! Welcome to the Frankie Family Language: en Genres: Arts, Fashion & Beauty Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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Episode 5 - Dealing With Drama
Saturday, 4 April, 2020
In this episode of the Frankie Family, Pete and Carla discuss how to keep your Salon drama free and how to manage customer complaints. Here's our Frankie Take Home Tips. 1. Adopt a Zero Tolerance for drama in your salon 2. When dealing with customer complaints, follow L A S T Listen Apologise Satisfy Thank We hope you are all well and staying safe. It's a very difficult time for everyone in the industry and we wish you all the best for the future. Lots of Love Then Frankie Family
