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Body Bangin'Author: Micki Woods
On Body Bangin' we will be talking about all things "body"...auto body that is! I'm Micki Woods, a marketing and business growth specialist for the collision industry. As a former shop owner I understand that there is so much information out there that sometimes it seems like we are trying to drink out of a fire hose, yet we are so thirsty for quality information. On the Body Bangin' podcast we will have a fun time while talking about small and large topics with a variety of guests from around the globe. I will break things down each episode to help you leave with something tangible you can take back to your collision center and make a difference. If you have any topics you'd like me to cover or if you would like to be a guest on Body Bangin' then please email my team at admin@mickiwoodsmarketing.com. Language: en-us Genres: Business, Management, Marketing Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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How to Turn Total Losses Into Profit | Ep. #142 with Barrett Smith & Oscar Moreno
Episode 21
Wednesday, 6 May, 2026
In this episode of Body Bangin', we tackle the elephant in the room that many in the industry are afraid to talk about, monetizing total loss claims. We bring together two powerhouse voices to help you shift your mindset and protect your bottom line: 👉 Barrett Smith, President and Founder of Auto Damage Experts 👉 Oscar Moreno, President and CEO of Integrity Auto Collision Center With total loss ratios climbing as high as 33% to 40% in some shops, simply zeroing out these claims is destroying your profit margins. Barrett and Oscar break down exactly why your shop needs to be compensated for the space, liability, and administrative work involved in every total loss that enters your facility. What You’ll Learn In This Episode: 📈 The Total Loss Reality: Why the percentage of total losses is skyrocketing, and why ignoring them means leaving hundreds of thousands of dollars on the table. ⏱️ The Clock Starts at the Signature: Why you must treat your time like an attorney does, billing for pre-inspections, tear-downs, safe containment, and even removing a customer's personal items. 📋 Bulletproof Documentation: Oscar shares how his shop utilizes strong standard operating procedures (SOPs) and ironclad repair authorizations to ensure they get paid for every procedure performed. 🤝 The Ultimate Customer Advocacy: How guiding a customer through the stressful total loss process and educating them on their rights turns a non-repair into a lifelong referral machine. 🛑 Stopping the Pushback: How to confidently handle third-party insurance negotiators who try to arbitrarily slash your bills, and why "we don't negotiate" is a complete sentence. If you’ve ever wondered how to turn those "wasted" total loss leads into serious gross profit, this is an absolute must-listen! 👇 RESOURCES & LINKS: 🎧 More Body Bangin’ on YouTube: https://www.youtube.com/@BodyBangin 📧 Connect with our guests: Barrett SmithEmail: https://autodamageexperts.com/Phone: 1-888-868-9891Oscar MorenoLinkedIn: https://www.linkedin.com/in/oscar-moreno-9a3b12b2/Email: oscar@integrityauto.usFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at micki@mickiwoodsmarketing.comTo suggest any topics of discussion, to be a guest on Body Bangin', or for sponsorship opportunities please email the Micki Woods Marketing team at office@mickiwoods.comSupport the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at micki@mickiwoodsmarketing.com Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134
