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The Fire Time PodcastBy the hearth industry and for the hearth industry Author: Tim Reed
Are you tired of presentations that are only half relevant to your business? Many speakers are not practitioners of their material, simply teachersnot so with The Fire Time Podcast. This podcast is for the hearth industry and by the hearth industry. Host Tim Reed has over a decade of experience in the hearth industry, making conversations with guests relevant and extremely practical. In Season One, Tim speaks with twelve hearth industry leaders and provides content relevant to any position, whether on the retail or manufacturing side. Hearth companies everywhere are lost because the landscape of business has changed dramatically in the last ten years. They are trying hard, but they just dont know what to do. The Fire Time Podcast equips hearth companies to win by sharing ideas and innovation from the best minds in our industry. This podcast will give you the tools to move the needle in your company and win in the changing landscape. This podcast is the first of its kindspecific to the business that you work in every day and simple enough to teach you whats needed to succeed. Do not miss out on The Fire Time Podcast, available for Apple and Droid devices or at www.itsfiretime.com/podcast. The simple and repeatable steps provided will empower you to grow the bottom line of your company and inspire the team that you lead. ABOUT: Tim Reed is the Retail Sales Leader at Fireside Home Solutions in the Pacific Northwest where he helps his team members make it so stupidly easy to buy from them that there is no excuse not to. Starting as individual salesperson in an empty warehouse, he has grown Firesides Retail division by millions (after cutting his marketing budget by 90%). Tim has been invited all over the country to teach companies how to market effectively to their customers and sell more than ever before. His YouTube videos, sales blog, and Fire Time Podcast have become a resource for the industry and are actively helping thousands of people rethink their paradigms so Language: en Genres: Business, Careers, Marketing Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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Bart Ogden - Building a Service-First Business
Episode 6
Tuesday, 7 October, 2025
"Service isn't a necessary evil—it's your most valuable relationship builder." This week, Tim welcomes Bart Ogden, owner of Home Safe Hearth & Chimney in Wichita, Kansas, to discuss how service work can be the foundation of a thriving hearth business. Starting as a chimney sweep in 1979 in a town of 600 people, Bart built his company on a simple principle: if someone calls needing help, we're going to help them—regardless of brand, age, or who installed it. In this episode, Tim and Bart discuss: Why servicing everything—not just what you sell—builds long-term customer relationships that outlast and outperform the initial sale. The lifetime value of a service customer: How annual or bi-annual maintenance over decades generates more revenue than the original installation, and creates trust when replacement is finally needed. Profitability through knowing your numbers: Why specialty service businesses need 60% margins to thrive, and how to build a supply chain that supports servicing all brands. Building a systematic training program: How Bart created a 100-day curriculum using certification paths (CSIA, NFI) that trains every technician to the same standard, regardless of their background. The power of great inspections: Why every successful service job starts with ensuring customers know the exact condition of their system, then letting them choose what happens next. Don't miss this episode that reframes service from an afterthought into the strategic foundation of a sustainable hearth business. ------ Become a supporter of The Fire Time Network and get access to awesome rewards: https://itsfiretime.com/join To hear more audio articles from our magazine, subscribe to the Fire Time Magazine Podcast: https://www.itsfiretime.com/magazine To get a copy of the 2025 Fire Time Journal: https://www.itsfiretime.com/journal Read The Fire Time Magazine Reader Edition online: https://magazine.itsfiretime.com
