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Keys To The Shop : Equipping Coffee Shop LeadersAuthor: Chris Deferio
A coffee podcast providing coffee shop owners and leaders, with insights, inspiration, and the tools you need to grow and advance your coffee business or coffee career. We learn from experts both in and outside the coffee industry as they deliver specific, practical, and actionable advice about ownership, optimization, profitability, barista work, employee culture, management, scaling, leadership, personal development, and anything else that will help you achieve success in the coffee shop. Language: en Genres: Arts, Business, Entrepreneurship, Food Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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SHIFT BREAK! Every Manager Should Have This Trait
Thursday, 2 July, 2026
We are notorious in coffee for promoting people into management based only on technical skills or that they might not be quite as unreliable as others on the team. We also rush good people who need more time to develop resilience into the position and set them up for failure. In order to make good decisions, there are many traits we need to look for in a a manager, but one in particular is important enough that I feel every manager should possess at least the beginnings of it. Today on Shift Break we will be talking about the need for a particular kind of resiliency that I have seen the best managers have. If you look for this in your team and in those who apply for roles in the shop it will set them up for success in their technical, admin, and leadership responsibilities well into the future. Worth a note is the fact that owners are also hugely responsible for how they bring in, train, and provide standards and structures for leadership. You cannot lead based on intuition and some "it" factor. The argument here is not that management make up for and excuse the the lack of systems and structures, but that they would be and can be part of the process of helping lead others in those things and help advance them as well. Sign up for 1:1 CONSULTING AND COACHING If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email chris@keystothshop.com OR... book a free call now to talk about working together https://calendly.com/chrisdeferio/30min Related episodes: 109 : Leadership Abandonment Syndrome : Lack of development in senior staff and what to do about it 419: Behaviors That Establish Excellent Management Culture 383 : How to Train a Manager Proactivity in the Owner – Manager Relationship 314 : The 6 Essential Qualities of Coffee Shop Leaders
