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Space for ChangeRMIT Univeristy's Social Innovation Hub Podcast Author: RMIT Digital Comms
RMIT's Social Innovation Hub is where leaders, innovators, organisations and researchers come together to discuss and co-create impactful ideas and solutions to wicked social challenges. Tune in as we throw open the virtual doors to our collaborative co-working community. Hosted on Acast. See acast.com/privacy for more information. Language: en Genres: Science, Social Sciences, Society & Culture Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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Exploring the 'COVID-normal' user-experience in justice and healthcare
Episode 4
Sunday, 4 October, 2020
From the acceleration of telehealth, to courts adapting to online delivery, the ‘user experience’ in systems and services such as justice and health has changed drastically since the beginning of the pandemic. While some of these accelerated innovations and streamlined services have proven beneficial, the sudden shift to remote service delivery has also increased risks to service engagement, particularly for vulnerable individuals and communities.This episode is a special multi-disciplinary discussion for Capgemini’s ‘Impact Together’ week in partnership with the RMIT Social Innovation Hub. Capgemini’s Head of Innovation, Dheeren Velu speaks with Riley Ellard, Senior Advisor, Research and Advocacy from RMIT’s Centre for Innovative Justice, and Charlotte Fliegner, Innovation Fellow from RMIT’s Health Transformation Lab to explore both the benefits and challenges in manoeuvring and managing these complex systems and services in a COVID-normal context.Host: Dheeren Velu, Head of Innovation, Capgemini Hosted on Acast. See acast.com/privacy for more information.
