The Accountability Studio

Author: BBB National Programs

By building relationships and operating transparent, ethical, consumer-driven processes, BBB National Programs stays on the cutting edge of industry. We track emerging marketplace issues and work to expand and adapt our successful programs and create new initiatives that maintain that trust in a rapidly changing digital landscape.
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Genres: Business, News, Non-Profit, Tech News

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The Impact of Emerging Tech on ODR
Thursday, 14 August, 2025

The digital frontier is reshaping the way we resolve disputes. Join Juan Herrera, the head of the nation’s largest and longest-running vehicle warranty and lemon law dispute resolution program, BBB AUTO LINE, and Colin Rule, CEO of Mediate.com, as they explore how cutting-edge technologies are transforming online dispute resolution (ODR) across industries. Whether you’re a legal professional, a mediator, or simply curious about the future of conflict resolution, this podcast will equip you with insights on the tech journey ODR has been on, and where ODR is headed. Chapters: 00:00 – Intro & Guest Background: Juan Herrera welcomes Colin Rule, pioneer in online dispute resolution. 01:24 – What is ODR?: How technology transformed dispute resolution. 02:50 – Scaling Disputes at eBay: Building systems to handle millions of cases. 06:28 – Adapting for Complex Cases: Tailoring processes for high-value disputes. 09:56 – Pandemic Shift to Online Mediation: How COVID-19 changed the field. 14:24 – AI in Dispute Resolution: Current uses and future potential. 22:19 – Smart Contracts & Trust Tech: Blockchain’s role in resolving disputes. 26:16 – Ethics & Fairness in AI: Setting guardrails for trustworthy systems. 30:19 – Closing Thoughts: Colin’s vision for the future. The post The Impact of Emerging Tech on ODR appeared first on BBB National Programs.