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Customer Service Culture [EN]Welcome to Paolo Fabrizio's podcast show about Digital Customer Service. Read more on https://customerserviceculture.com/en/ Author: Paolo Fabrizio
Welcome to Paolo Fabrizio's podcast show about Digital Customer Service. Read more on https://customerserviceculture... Language: en Genres: Business, Management Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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#54 Different KPIs for your Customer Service with AI
Tuesday, 9 June, 2026
As a customer service manager you can't just rely on traditional metrics such as CSAT, NPS, or CES. In this episode Paolo Fabrizio share a brand new perspective to help you rethink KPIs→ linking them to AI.
