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Serve ConsciousAuthor: Stefan Ravalli
Nothing determines service success more than mindset. Whether you're a service-based organization or service-driven professional, this is where you can master the inner game of customer service so you can tap into the fullest power of the service opportunity. Here you'll learn the customer service skills that no one is teaching, allowing you to truly impact your customer's lives (and your own): presence, wellness, connection and affirmation. These tools don't just 10x service capability and success, but also the joy, growth and fulfillment that the service exchange can offer you and your team. Language: en-us Genres: Education, Health & Fitness, Mental Health, Self-Improvement Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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Make Your Organization Into A Mindset-Generating Machine | Ep 122
Monday, 14 February, 2022
Learn what mindset really is and how it can (and must) be applied beyond just learning and performance. It was actually inspired by Stanford psychologist Dr. Alia Crum's study of hotel workers that revealed how an instantaneous perspective shift can occur from a simple suggestion. You'll be amazed at the profound impact that the team's new mindset had on the physiological level - and hopefully become inspired to try planting similar seeds with your service team.We discuss...The unexpected ways that mindset is influenced in your organization.How the simple ways in which you listen and ask questions can effect mindset.The gradual and instantaneous ways that unhealthy mindsets can be shifted.General praise-filled announcements aren't enough - understand the importance of individual connection in positively influencing your team members' mindsets.The role of mindset in creating a culture of true safety where everyone feels inspired to share mistakes, struggles and differing opinions.Go Deeper Into the Mindful Service Movement:Subscribe/Review on i-TunesContact or Work With MeGet Access to the live workshops and master the service mindsetJoin the Facebook CommunityFollow Me on InstagramConnect with me on LinkedInCheck out my partnership with The Institute for Organizational Mindfulness
