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Wisking it allPresented by WISK Author: Angelo Esposito
Welcome to Wisking it all, where we interview hospitality professionals who put everything on the line to do what they do, and we try to understand how and why? Contrary to most businesses the hospitality business is mainly made up of people who are passionate about their trade. Not many people go into it for the money but go into it for the passion of delivering a unique customer experience. Language: en-us Genres: Arts, Business, Entrepreneurship, Food Contact email: Get it Feed URL: Get it iTunes ID: Get it Trailer: |
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S2E77 - Raising the Bar on Wine Programs for Team Success & Joy
Episode 77
Tuesday, 24 June, 2025
About the Episode In this episode, Christopher McFadden, founder and career coach at the McFadden Group, shares his journey through the hospitality industry, his experiences as a sommelier, and the importance of emotional intelligence in career development. He discusses the challenges faced by hospitality professionals, the significance of creating memorable guest experiences, and the impact of COVID-19 on the industry. Christopher emphasizes the need for happy staff and the importance of personal growth and clarity in achieving success in hospitality. Takeaways Christopher McFadden is the founder and career coach at the McFadden Group. He emphasizes the importance of emotional intelligence in hospitality careers. Christopher's journey began in retail and evolved into a passion for hospitality. He became a sommelier and highlights the challenges of the profession. Advice for aspiring sommeliers includes understanding the business and managing alcohol consumption. The McFadden Group focuses on career coaching and personal development. Christopher believes in putting staff first to create a positive work environment. He shares insights on creating memorable guest experiences in hospitality. The importance of goal setting for staff to enhance their careers. Christopher's tagline for his company is 'Building people, not positions.' Timestamps 00:00 Early Retail Career Influence 04:39 From Acting to Wine Passion 09:14 Advice for Aspiring Sommeliers 11:24 Wine Expertise without Tasting 14:33 Hands-On Business Management Insights 18:07 Creating Memories Through Hospitality 22:49 Supporting Local Wine Producers 24:01 Collaborative Wine Program Success 29:34 Staff Wine Training Strategies 31:07 "Maximizing 'By the Glass' Program" 34:47 "Building Restaurant Leadership Skills" 37:33 "Aligning Personal and Professional Growth" 42:57 Happy Staff, Stronger Business Model 45:25 "Prioritizing Personalized Goal Setting" 48:15 "Building People, Elevating Performance" 50:04 Explore WISK: Book a Demo
