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Customer Support LeadersAuthor: Charlotte Ward
Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, theres no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether youre a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward. Language: en Genres: Business, Management, Technology Contact email: Get it Feed URL: Get it iTunes ID: Get it Trailer: |
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From The Archives: 56: Building Leaders in Your Team with Meredith Molloy
Thursday, 12 September, 2024
Send us a textEver wondered what distinguishes a true leader from the rest? Join me, Charlotte Ward, as I unlock the secrets of leadership potential within customer support teams alongside Meredith Malloy. Discover how to identify the "unicorns" among your team—those rare individuals who possess the natural empathy and connection skills that are foundational to effective leadership. Meredith sheds light on how these talents can transform into impactful leadership roles, enhancing both employee and customer satisfaction.Meredith also offers invaluable guidance for those aspiring to lead, stressing the importance of proactive engagement and a genuine passion for growth. She emphasizes the need for continual learning and curiosity, advocating for leadership driven by authentic motivation rather than mere title or salary allure. Together, we explore the journey of nurturing future leaders, providing them with the necessary resources and support to thrive. Tune in to learn how spotting and cultivating leadership talent can bring about positive, far-reaching changes within your organization.Support the show
