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The BuzzThe Buzz podcast covering current trends and intriguing topics in automation and beyond courtesy of FinAi News, the definitive source for insights and news surrounding automation in financial services.. Author: FinAi News
The Buzz podcast covering current trends and intriguing topics in automation and beyond courtesy of FinAi News, the definitive source for insights and news surrounding automation in financial services. Language: en-us Genres: Business News, News, Tech News Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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Bank of America’s head of digital speaks on bank’s AI strategy
Episode 305
Monday, 9 February, 2026
Bank of America invests about $4 billion annually in AI and other technologies to keep up with the needs of its clients. “AI at the bank … touches everything we do,” Nikki Katz, head of digital at Bank of America, tells FinAi News on this episode of “The Buzz” podcast. Katz leads a team of designers, data scientists, product managers and others who meet the needs of the 59 million clients accessing the bank through its digital channels — its website, mobile app, and its AI-driven assistant Erica. “We make over a thousand different enhancements to [the digital experience] every year,” she says, noting, “We’re constantly tuning Erica.” Erica adoption continues to grow as it is continuously iterated. The latest stats: About 50 million clients have used the AI assistant; Clients have engaged with Erica for almost 19 million hours; and Erica has had over 3 billion interactions. Listen as Katz discusses how her team approaches emerging technology and the application of AI across digital channels at the bank.











