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Is There Anything Else I Can Help You With?Author: David Wilson
The focus of this series will be on creating, managing and improving customer service or CX systems, and hopefully share stories, offer advice and maybe create a community around CX delivery that you will find valuable for your own customer service organizations. It might be a bit out there to think such a podcast series is needed, and only time will tell if what you hear on this podcast spurs you to think differently, maybe validate what youre doing now but at minimum, my hope is that you feel connected as a community, embrace the challenge of delivering the best in CX and maybe walk away with some new ideas for your own company. Language: en-us Genres: Business, Management Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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Episode 4 - Is Your QA Program Moving The Needle?
Saturday, 1 May, 2021
In this episode, we will dive into why I think most companies get their Quality Assurance Program WRONG! Are you thinking about re-vamping your QA program or do you need to start a whole new one? Before you get to the point where you can launch, maintain and evolve your QA program, you need to make sure you’re thinking about it in a way that will meet the need of what you want it to do for your business. There is no pro forma way to do QA today and we go through some very key elements that can move your QA approach to be world-class! At least I think so!
