The Claw

Author: Eric Holtzclaw

Make your business work for you. Get the tips, tools and expert advice you need to grow your business while enjoying the journey.
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Language: en

Genres: Business, Marketing

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Fintech Without Friction: Speeding Up Success with Product Ops
Wednesday, 2 July, 2025

In this episode of The Claw, Eric Holtzclaw sits down with Poonam Nath, Executive Leader of Product Operations at Fiserv, to explore how product operations drive customer success, accelerate revenue, and reduce friction in a complex fintech landscape. Poonam shares her journey from finance to product strategy, explains the importance of cross-functional collaboration, and unpacks why bundled pricing, onboarding speed, and client experience are key differentiators in today's payments market. If you're navigating product development, go-to-market strategy, or global fintech expansion, this conversation delivers clear insights from a leader who's done it all. To connect with Poonam, click here: https://www.linkedin.com/in/poonam-nath-l/ To connect with Eric, click here: https://www.linkedin.com/in/eholtzclaw/ To subscribe to our YouTube channel, click here: https://www.youtube.com/channel/UCbiiVRIqMa2mDOLD34GfyFg