Toolbox for the Trades

Author: ServiceTitan

Toolbox for the Trades is a podcast where top service professionals share the tips, tricks, and tactics they use to succeed in their industry. This podcast is brought to you by ServiceTitanthe leading home and commercial field service software. Episodes will feature stories and strategies to help contractors grow and scale their service business. Hosted by Ausha. See ausha.co/privacy-policy for more information.
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Language: en

Genres: Business, Entrepreneurship, Management

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The AI Superpower: Scaling Your Business with Zero Overhead
Monday, 9 February, 2026

Brooke and Allie Riley, Co-owners of Riley Plumbing, Heating & Air, join the show to discuss leveraging AI in the trades to transform a 25-year-old business. Brooke, who started the company at age 19 in 1999, shares the “whiplash” experience of moving from paper maps to running a fully AI-powered remote location in Reno with zero office staff. Allie explains how she optimized operational workflows by introducing ServiceTitan and using AI voice agents to automate 100% of their inbound call taking. The Rileys provide a masterclass in change management, revealing how they use AI to give their team “superpowers” and why fighting automation is no longer an option for contractors who want to thrive.Join us as we discuss: [3:17] Riley’s multi-decade evolution and adapting new innovational workflows[12:07] How Dispatch Pro and Contact Center Pro get you your time back[20:45] Launching one of the first office-free AI-augmented trades hubs Check out these resources we mentioned during the podcast:Dispatch ProContact Center ProYou can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here.Know a business that could use a bit of muscle from ServiceTitan? Refer them here!Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player.Hosted on Ausha. See ausha.co/privacy-policy for more information.