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London Fintech PodcastAuthor: Tony Clark
Interviews with key players shaping Fintech. Every episode helps you stay ahead as technology and regulation change how money moves and financial services are built, so you don't have to spend hours researching every development yourself. Every other Thursday, Tony Clark brings you a focused conversation about one important shift in FinTech: what is happening, what it means and whether it will last. You finish each episode knowing what deserves your attention and what doesnt. The London FinTech Podcast is brought to you by NextWave Consulting. Language: en Genres: Business Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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Agents Are the New Users: What It Takes for AI to Shop for Us | Shopify's Rohit Mishra
Wednesday, 4 November, 2026
What happens when AI doesn’t just recommend what to buy, but makes the purchase? And what has to change in payments, data and fraud prevention before people trust it to?In this episode of The London Fintech Podcast, Tony Clark is joined by Rohit Mishra, VP of Product at Shopify, where he leads payments, tax, risk and cross-border, to explore how AI agents are changing the way people shop and pay.Rohit explains why Shopify now treats agents as a new kind of user. He describes how shoppers are moving from asking AI for recommendations to letting it build baskets and complete purchases, and why, on Shopify’s data, shopping sessions that start with an AI agent convert better than those from traditional search. He also sets out the work underway on industry standards such as the Universal Commerce Protocol, and what merchants need for agents to find and buy their products, from agent-ready product data to familiar checkout wallets.The conversation also looks at the open questions: who is liable when an agent’s purchase goes wrong, how agentic tokens aim to keep card details secure while preserving consumer protections, and how bad actors are using the same technology, with small businesses the most exposed to fraud.Rohit closes with advice for financial institutions: plan for a future in which customers are represented by agents, and look for the opportunity rather than only the risk.For anyone in payments, retail or financial services, this is a practical look at what’s already happening in agentic commerce, what’s still unresolved, and how to prepare.00:00 Trailer & Intro01:18 AI That Buys, Not Just Recommends02:07 What Shopify Covers Today05:32 Agents Are the New Users07:49 Writing the Rules for Agent Shopping12:11 What the Data Shows15:35 Where Friction Remains19:04 How Trust Gets Built24:17 Making It Work: Catalogue, Checkout and Wallet32:10 Why Small Businesses Could Win33:59 What's Next: Shop Pay in Agents and Agentic Tokens38:12 When Bad Actors Use AI Too42:49 Who's Liable When an Agent Buys?44:55 Agentic Tokens Explained48:29 What This Means for Financial Services53:09 Overestimating Risk, Underestimating Opportunity54:38 Career Lessons and Life Outside Work
